Standart Warranty Protection

At Aura Jewels, we are committed to ensuring your satisfaction with our products. We offer a 30-day warranty on all eligible items purchased directly from our website, covering product defects. Here’s what you need to know:

What Qualifies as a Defect?
Examples include a broken clasp or a missing stone.

How It Works:

• Defective Item: If you find a defect in your item within 30 days of delivery, we will replace it at no cost if it’s in stock. If the item is out of stock, we will issue store credit (in the form of an e-gift card) equivalent to the amount paid for the item.

Please Note:

• This warranty does not cover lost items.
• The warranty applies once per item purchased and does not cover free items.
• This warranty is only valid for items purchased directly from our website.
• All claims are subject to approval by our customer service team.
• We do not offer refunds for damaged items.

How to Claim Your Warranty:

Please contact us here and include the following:

1. Your order number(s)
2. A picture or video of the affected item(s)
3. A description of the issue encountered

Thank you for choosing Aura Jewels. We look forward to resolving any issues you may encounter.