Refund

Refund Policy

At Aura Jewels, we are committed to providing you with an exceptional shopping experience. To ensure clarity, we have established the following refund and cancellation policy:

All Sales Final

• Please review your order carefully before finalizing it, as all sales are final. This means we cannot accommodate changes, returns, exchanges, or cancellations once the order is placed.
• We do not offer price matching, and new promotions cannot be applied to previous purchases.

Lost or Returned Packages

• If your package is lost in transit or returned to us for any reason, please refer to our Shipping & Handling Policy for detailed information on how we handle such situations.

Damaged Items

• If you receive an item that is damaged or defective, please refer to our Standard Warranty Policy to determine if you are eligible for a replacement or store credit.

Order Changes and Cancellations

• Once an order is placed, you have a one-hour window to change your shipping address or cancel your order if needed. For more details, consult our article on Can I Edit or Cancel My Order?.

Customer Service

• We are dedicated to providing high-quality products and exceptional service. If you have any questions or concerns about our refund and cancellation policy, please contact our customer service team for assistance.

Thank you for shopping with Aura Jewels.